Terms of Service

1. Agreement to Terms

By accessing or using ProspectPuffin, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services. These terms apply to all users, including businesses and individuals who access ProspectPuffin for business development, account reactivation, and commercial prospecting.

2. Description of Service

ProspectPuffin provides business-development tooling for commercial service operators. The platform identifies dormant commercial accounts worth reactivating, ingests and qualifies net-new commercial opportunities from public records and business listings, assembles prioritized worklists, and records the outreach activity you carry out against them.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access.

4. Subscription and Billing

ProspectPuffin is offered on a subscription basis as an add-on capability. Contact us for pricing details. You may cancel your subscription at any time. No refunds are provided for partial billing periods.

5. Acceptable Use

You agree not to misuse ProspectPuffin. You may not use the platform to send unlawful, deceptive, or harassing communications; to contact recipients you are not lawfully permitted to contact; to circumvent or disable the consent and Do-Not-Call gate; to scrape or resell prospect data; or to attempt to gain unauthorized access to the platform or another tenant’s data.

You may not use prospect information obtained through the platform for any purpose other than the business-to-business commercial outreach for which it was provided to you.

6. Outbound Contact and Compliance

You are the sender of record for all outreach you initiate through ProspectPuffin. You decide which recipients to contact and what to say to them, and you are responsible for ensuring that each communication complies with the law applicable to you — including the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing and Do-Not-Call statutes, and any equivalent law in the recipient’s jurisdiction.

ProspectPuffin enforces a consent and Do-Not-Call gate on outbound email and SMS and logs every send and every block decision. This gate is a control, not a warranty: it does not constitute legal advice, and it does not transfer to us the legal responsibility for communications you choose to send. If you disable or bypass a compliance control, you assume the resulting liability.

7. Intellectual Property

All content, features, and functionality of ProspectPuffin — including software, scoring models, design, and trademarks — are owned by D Town Retail, LLC and protected by intellectual-property law. You may not copy, modify, distribute, or reverse-engineer any part of the platform without our written permission.

8. Your Data and Prospect Data

You retain ownership of the customer and account records you synchronize into ProspectPuffin. You grant us a limited license to process them solely to provide the service to you. Our handling of personal information is described in our Privacy Policy.

Prospect records assembled from public records and business listings are provided to you for your commercial outreach. You direct which sources are ingested and which prospects are contacted, and you are the controller of that processing. You are responsible for honoring any access, correction, deletion, or objection request you receive from a business contact in respect of outreach you sent.

9. Limitation of Liability

To the maximum extent permitted by law, D Town Retail, LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising from your use of ProspectPuffin. Scoring and qualification outputs are decision support and are provided without warranty as to their accuracy or suitability; commercial decisions you take on the basis of them remain yours.

10. Termination

We may suspend or terminate your access if you breach these terms, including any misuse of outbound contact. You may terminate your account at any time. On termination we will delete or return your data on request, subject to any retention the law requires of us and to the outreach records we must retain to evidence compliance.

11. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes by email or through a notice on our website. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Contact Us

If you have questions about these terms, please contact us at [email protected].